Shopping online is easy with Waikiki.com! Place secure orders 24 hours a day seven days a week. Need help to place an order or answers to any questions concerning our products? Please contact us. We make every effort to ship in-stock items the following business day. Occasionally, the demand for an item exceeds our supply. If your item is out of stock, we will contact you.
Frequently Asked Questions
Q. How do I place an order?
A. You may place orders online 24 hours a day/ 7 days a week using our secured server. To place a bulk order by phone you may call 1-(866)945-4541.
Q. How long does it take to receive my order?
A. We ship our products via USPS Priority Mail. Most U.S. deliveries within 3-5 business days. In-stock orders paid by credit card will be shipped ASAP, usually within 3-5 business days. Please allow an additional 4-10 days shipping time. If you wish to check on an existing order, you may get info by emailing email@example.com. Please include the information we've listed below and we'll do our best to e-mail you back the next business day. Please include the following:
SHIPPING TIMES IN THE U.S:
- Order Number
- First and Last Name on Order
- E-mail Order was Placed With
- Your Zip Code
- Area Code/Phone Number
- Approx. Date Order was Placed
- How Order was Paid
We ship orders either US mail or FEDEX. All in stock orders will be shipped within 3-5 business days from receipt of payment and/or verification of credit. Please allow an additional 4 to 10 days shipping time. Out of stock items may take up to 4 to 6 weeks for delivery. If an item is backordered longer than 2 weeks, we will notify you by email of the expected delay. Backordered items may be shipped separately with no additional shipping costs. All orders sent to a PO Box, APO, FPO, Puerto Rico, Guam, or the Virgin Islands must be sent via US mail and no express delivery is available for orders sent to these addresses. Any duties or taxes as a result of international delivery will be the responsibility of the buyer.
Express orders will be shipped by USPS Express 2 Day Delivery as soon as it is ready to ship.
If you are traveling and need these items for your trip - please indicate in message box when purchasing.
Q. Is it safe to submit credit card information over the internet?
A. We use secure server software (SSL) that encrypts your credit card and personal information plus all sensitive information is secured in.
Q. What credit cards and other methods of payment do you accept for orders?
A. We accept: VISA and Mastercard, American Express and purchases by registered PayPal members.
Q. Does your web site protect and respect clients privacy (name, address, telephone number and e-mail address)?
A. We do not share or sell any personal information from our customers. We do add your e-mail address to our mailing list to let you know about sales and new items.
Q. What is your return policy?
A. Customer satisfaction is very important to us. You may return any unworn apparel or unused items in their original condition within 14 days of purchase for a refund. We will only refund shipping costs if return is a result of our error. Please return your product promptly to insure that we will have your replacement product in stock. Sorry, but we cannot accept used, worn soiled or products altered by the customer. Simply return it (please insure it for your protection) to Waikiki.com P.O. Box 37695 Honolulu, Hawaii 96837. Contact Us if you have any questions about your return. For exchanges, there are no additional shipping charges. Sorry, but we cannot refund shipping and handling charges on returned merchandise. Please allow four weeks to process your return.
- Returns and exchanges are only acceptable within 14 days of purchase.
- All items must be unused condition. Waikiki.com will only accept exchanges of swimwear with the original tags and liners attached due to health regulations.
- Returned merchandise is subject to a 15% restocking fee. Refund will not be issued until inspection of returned items.
- Please send merchandise prepaid via USPS and if valuable, it's best to insure it.
- Send to: Waikiki.com
P.O. Box 37695
Honolulu, Hawaii 96837
Tracking Your Order
How can I track the delivery of my package?
To help you track the status of your shipment, we will provide tracking numbers upon request. Please note that it may take 24 hours before tracking information appears on the carrier's web site. To check on the status of your delivery, please email us for the information
If you think your order is late, please note that:
Out of Stock Items
- Credit card authorization and verification must be received prior to processing.
- Delivery occurs Monday through Friday for Federal Express deliveries, excluding holidays.
- United States Postal Service offers standard delivery Monday through Saturday.
- If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please click here to email us.
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we will either substitute for like products or email you of the unavailablity of item.
Click the Order link on the product page when you're ready to place your order.
All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag first. When you click "Submit Order" we verify your credit card. Your order will not be placed and your credit card will not be charged if you do not click "Order Now."
Payment and Billing
Methods of payment
Waikiki.com Online accepts the following credit cards:
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
Returns and Exchanges
The following policies pertain to U.S. purchases only.
Unwashed, unworn, or defective merchandise may be returned within 14 days after the invoice date for a merchandise exchange or a refund based on the original form of payment. Refunds are based on the current selling price. There is a 15% restocking fee unless approved by management. To return a Waikiki.com Online order without a receipt via mail you need to email us for assistance.
Returning or Exchanging Items by Mail
Follow these instructions to return any Waikiki.com Online purchase by mail.
Circle the item(s) that you are returning or exchanging on the invoice form and note the reason why.
Indicate if you want us to credit the card used to place the order . If you'd like an exchange, let us know what you want on the reverse side of the invoice.
Circle the name and address where we should send the exchange.
Pack and seal your return securely, in the original package if possible, and include the invoice. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns to:
P.O. Box 37695
Honolulu, HI 96837
We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.
How Can I Use the Waikiki.com e-Gift Certificate?
If you're redeeming a gift certificate, click "View Order." Right below "Shipping Options", you can fill out the Waikiki.com e-gift certificate number and amount of certificate on this page. If your order total exceeds the value of your gift certificate, please fill in the necessary credit card information. Waikiki.com will charge your credit card only for the difference. If your order value is less than the value of the gift certificate, Waikiki.com will send you a new e-gift certificate for the remaining balance.
You can send purchases from Waikiki.com as gifts. The gift arrives with a message from you on the invoice, and a sticker on the package identifies it as a gift. And we'll keep the price a secret. It's quick. It's personal. And, it'll make their day!
Giving has never been easier!
During Checkout simply type in the message box -- Gift, enter the recipient's shipping address and a special, personalized message - continue to the Checkout page to finalize your order. Please note that we cannot ship to multiple addresses in a single gift order. You're welcome to place separate orders for each address you're sending gifts to. Any promotional items or free gifts in your shopping bag will become part of the gift delivery and will be shipped to the gift address you specify at Checkout.